BOOK YOUR APPOINTMENT ONLINE
***PLEASE READ THE IMPORTANT SECTION ABOUT CELLMA AT THE BOTTOM OF THIS PAGE – YOU NEED A CAA CUSTOMER PORTAL ACCOUNT TO APPLY FOR A CAA MEDICAL FROM 29 MARCH 2021***
PLEASE READ THIS PARAGRAPH: You should receive an e-mail confirmation – if not please call us to check that your appointment has indeed been registered, or try again to book the same slot – if it is still available, the first attempt failed. When booking please LOOK CAREFULLY at your computer/phone/tablet screen and make sure you have not omitted a “CONTINUE” OR A FINAL “SUBMIT” AT THE BOTTOM OF THE PAGE – YOU MAY NEED TO SCROLL DOWN THE PAGE DEPENDING ON DEVICE/BROWSER – ESPECIALLY ON MOBILE PHONES – TO SEE THIS.
Bookings can be made online or by telephone (01293 776996). The online booking system will send an e-mail confirmation.
Routine Medicals: This includes renewal/revalidation UK CAA and EASA Class 1, initial/renewal/revalidation UK CAA and EASA Class 2, all classes of initial and renewal FAA medicals, etc.
Initial UK CAA and EASA Class 1 or extended UK CAA and EASA Class 1 medicals (where the last medical expired more than 5 years after the single pilot commercial air transport expiry date) – MUST be carried out at an aeromedical centre elsewhere. PLEASE NOTE – WE ARE NO LONGER AN AEROMEDICAL CENTRE.
Using the online booking system – select:
(i) Service = “Routine medical”;
(ii) Staff member = Dr David Tallent (Mondays, Tuesdays, Wednesdays and Thursdays)
Payment of fees for routine medicals is made at the time of the medical, by credit/debit card, cheque or cash. No deposit is payable at the time of booking.
Please note that the online booking system will indicate:
(i) an appointment START TIME – this is the time your medical starts;
(ii) a FINISH TIME (this may be anything from 15 to 60 minutes after the START TIME) – this does NOT indicate the duration of the appointment, or the time of completion of the medical – it indicates the interval between successive appointments for different clients, and is therefore of no relevance to the client. In other words, you only need 1 appointment slot for a medical, even if you are booking an extra medical, eg. a UK CAA and FAA medical simultaneously.
Typically an appointment duration is 60 – 75 minutes for a Class 1 renewal/revalidation or other medical.
CELLMA – THE NEW CAA MEDICAL RECORDS SYSTEM
The CAA is continuing to improve it’s services by increasing the online options that are available. The latest addition is the continued development of their customer portal, which offers secure online access to a range of CAA services.
One of these services is the new CAA medical records system called Cellma. This online service will replace all existing paper-based medical application forms and will be accessed online via a secure CAA Customer Portal, using any desktop or laptop, tablet or smartphone.
From 29th March 2021 onwards, applicants for any medical will need to have a verified CAA Customer Portal Account with access to the ‘medical’ service before their appointment. AMEs will not be able to conduct medicals where the applicant does not have their account set up with the CAA.
What do you need to do?
Unless you complete your medical examination prior to the launch of the new system March 29th 2021, you will need to apply and pay for a medical certificate through the new online portaI instead of completing a paper application form when you see your Aeromedical Examiner (AME).
Information regarding the medical system and charges can be found on the CAA website.
Please read through the instructions below to create and verify an online CAA Portal Account (if you do not already have one).
Please note: If the following actions are not taken this may result in a delay in obtaining your next medical certificate. Please ensure all actions are completed at least 10 days before your medical appointment.
> I have a CAA Customer Portal Account
• Log onto your portal account here.
• Follow step 4 & 5 below
> I do not have a CAA Customer Portal Account
1. Access the online portal here.
2. Create your portal account by creating a unique username and password and make a note of your username
3. Follow the instructions to ‘Activate your Account
4. Once activated, you will need to log back into your portal account and apply for access to the medical system. Under “Apply to Use these Services”, click on the ‘Medical’ link. Please do not apply for the ‘Medical as a medical professional’ service as this is for AMEs only.
5. This will prompt you to verify your identity, by entering your personal details including your CAA reference number and uploading copies of two pieces of documentation; an identity document, such as a passport, and a proof of residential address, such as a utility bill. This extra verification is required due to the information held being critical medical details.
6. See the CAA website for accepted documentation.
7. Once you have verified your account, there is no further action to take.
Additional Support and Guidance
Here you will find the Portal Account Creation Guide.
. This guide will help you through the process of creating your account.
If you have any questions please refer to the CAA website in the first instance or please call the CAA on 0330 022 1909 (option 1).
SUMMARY OF ACTIONS REQUIRED BY PILOTS TO BOOK A MEDICAL
Step 1. You must have applied for a CAA Portal account (some pilots will have this already – in which case proceed to Step 2) , and this has been set up by the CAA. This can take 2 weeks for the CAA to process.
Step 2. Once you have an active functioning CAA Portal account and are able to log in to it, you then need to apply for “Medical” as a service. This can take a further 2 weeks for the CAA to process.
Once Step 1 and Step 2 have been completed, they do not need to be repeated for subsequent medicals.
Step 3 – To apply for a medical: This must be done BEFORE ATTENDING OUR PRACTICE. Take the following actions:
(a) logon to your account at the CAA Portal.
(b) Click the link to apply for a medical. This leads to the medical application form (This is a computer version of the old paper medical application form Med 160). Complete this.
(c) Cellma will invite you to pay a fee to CAA – we highly recommend using the “Pay now” option – the “Pay later” option will delay completion of your application and your medical appointment with us may need to be postponed.
Step 4. Book your medical with us in the usual way – Cellma does not book the medical appointment for you.