Practice Charter

Aviation Medical Services is committed to:

1. Providing a high quality service to all patients and clients, who will be treated with dignity, courtesy and respect.

2. Maintaining confidentiality of medical records and compliance with the Data Protection Act 1998.

3. Seeing patients and clients promptly at the time of their appointment.

Please note that the time of a medical appointment refers to the time at which we plan to start the preliminary aspects of a medical, not the time at which the consultation with the doctor takes place – this is typically 5 – 20 minutes later depending on the type of medical or consultation.

Please also note that some patients may require more attention than others, occasionally leading to unforeseeable delays. Please be patient and understanding in this situation; it is unusual for a medical to be completed more than 10 minutes late.

4. Constantly seeking to improve our service standards. We welcome feedback in the form of comments, suggestions or complaints. Please make any comments or suggestions for the attention of the practice manager, preferably by letter or e-mail (medicals@avmed.org.uk). Please also see our Complaints Procedure.